Op-Ed: Customer service – growth tool in a tough economy
June 26, 2013
Ana Mari Toro moved to Atlanta a year ago along with her husband, Eduardo, an ob-gyn, and their three children. While on vacation in Puerto Rico recently, she had a bad customer service experience at ...
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Aspect Social software helps pull social media into mix
May 31, 2013
Aspect Software, a provider of next generation customer contact and enterprise workforce optimization, announced the launch of “Aspect Social,” a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online ...
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Claro opens Guayama customer service center
April 3, 2013
Telecom carrier Claro officially cut the ribbon on its newest customer service center in Guayama, to provide attention to customers in Puerto Rico’s central and southern regions.
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